Privacy Policy
Effective Date: 2024
At The Mind and Body Coach, your privacy is our priority. This Privacy Policy outlines the types of information we collect, why and how we collect it, and how we handle and protect your information when you use our website or services. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Includes your name, email address, phone number, postal address, and other details you provide when booking services, signing up for newsletters, or contacting us directly.
Health and Wellness Information: Details you voluntarily provide during consultations or coaching sessions, which may include information about your physical and mental health.
Payment Information: When you book a session or purchase services, we collect payment details such as your credit/debit card information.
Technical Information: We automatically collect information about your interaction with our website, including IP address, browser type, operating system, and pages visited.
2. Why We Collect Information
We collect your information to:
Provide Services: To book, manage, and deliver our psychotherapy, nutrition, exercise, and coaching services, whether online or in person.
Communicate with You: To respond to your inquiries, provide updates, and send you information about our services.
Personalise Your Experience: To tailor our services to meet your individual needs and preferences.
Improve Our Website: To analyse how visitors use our site and to make improvements.
Process Payments: To securely process your payments for services.
3. How We Collect Information
We collect information through:
Direct Interactions: When you fill out forms, contact us via email or phone, or participate in our services.
Automated Technologies: Through cookies and other tracking technologies that gather data on your browsing activities.
Third-Party Services: If you book sessions through third-party platforms or payment processors, we may collect information from these providers.
4. What We Do With Your Information
Your information is used to:
Deliver Services: To ensure you receive the highest standard of care in our coaching, therapy, and wellness services.
Communicate: To keep you informed about your bookings, send reminders, and provide you with information related to your interests.
Process Transactions: To complete purchases securely and manage any financial interactions.
Enhance Your Experience: To understand your preferences and improve the quality of our offerings.
5. How We Share Your Information
We respect your privacy and will never sell your information. We may share your data with:
Service Providers: Third parties that assist us in operating our website, processing payments, and providing services (e.g., payment processors, booking systems). These providers are bound by confidentiality agreements.
Legal Requirements: If required by law or in response to legal proceedings, we may disclose your information to relevant authorities.
6. How Long We Store Your Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
Personal Information: Stored for as long as you remain a client or as required by law.
Health and Wellness Information: Kept securely and only for the duration of our therapeutic relationship, unless otherwise required by law.
Payment Information: Retained only for as long as necessary to complete the transaction and for financial record-keeping.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and gather data on site usage:
Session Cookies: Temporary cookies that expire when you close your browser.
Persistent Cookies: Remain on your device for a set period or until you delete them, helping us remember your preferences.
Third-Party Cookies: Used by third-party services like analytics tools to track your online activity.
You can manage or disable cookies in your browser settings, but please note that some features of our website may not function properly if cookies are disabled.
8. Your Rights
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correct: Update or correct inaccuracies in your personal information.
Delete: Request that we delete your personal information, subject to legal requirements.
Object: Restrict certain processing of your data.
Withdraw Consent: At any time, where we rely on your consent to process your data.
9. Security
We are committed to ensuring your information is secure. We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
The Mind and Body Coach
grant@themindbodycoach.co.uk
07867 535696
01428 770618
